Shipping and return policies for Hello.L.A.
- Shipping Info
I ship Worldwide. Please allow 1/2 business days for orders to be packed and shipped. Orders received on the weekend will be processed the following workday. Then the magic of the Postal Service takes hold! Please note that I do not guarantee shipping times. If you believe your package may be lost, please contact me (though keep in mind that I'm not responsible for lost or stolen packages). Buyers are responsible for any customs or duties in their country.
You can cancel any order that hasn’t already been shipped. Just send me an email and I will issue a refund. Act fast.
If you have any questions, hit me up at thisishellola (at) gmail (dot) com.
- Return Policy
Everything I send out is brand new, and packaged securely. If your package was damaged in transit, please contact your local post office, or the courier directly to file a claim. I'm equally as sad when my products are harmed, but I'm not liable for any damages that occur during shipping. Once the item has shipped, it is out of my hands and becomes the responsibility of the courier to ensure safe delivery. In the unlikely event that your merchandise arrives damaged, please send any damaged items back to me and I will send you replacement items. You are responsible for the shipping costs to return the item back to me. If the item is already sold out by the time it's returned to me, I will have to either send a similar item (of your choosing among available stock) or issue a refund.